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Gabrielle#
Participating Frequently
July 8, 2020
Question

Request Signature Error Message from Word

  • July 8, 2020
  • 1 reply
  • 443 views

Hi, I am trying to send a document for signature from Word using the 'Request Signature' button in top right hand corner but get the error message: 

 

"Adobe cannot convert this file using Create PDF online service"

 

What does this mean?

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    1 reply

    T
    Community Manager
    Tariq AhmadCommunity Manager
    Community Manager
    July 13, 2020

    Hi Gabrielle#, 


    Sorry to hear about your experience.
    Do you have access to Adobe Acrobat or Acrobat online services? Have you tried to log out or log back in? 
    Alternatively, you can access these services via browser and check if that works for you: http://documentcloud.adobe.com/ 

    Let us know how it works for you. 

    Regards,
    Tariq

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