Request Signatures Not Recognizing Signature Field

Question

It looks like Adobe web version is forcing a new version of Request Signatures. As usual for Adobe products, its functionality is less than the previous version.

I built a form on Adobe desktop version, including signature fields. When uploading to the web version and sending for signatures, it strips all the signature fields out. Why and what is the timeline to when we can expect a fix? I can't upload an example as it contains PII.

Adobe engineers should be ashamed to have released this even as a beta. Making it the only option on the web version only proves that they care less about functionality and user experience than adding new bells and whistles to keep the investors happy. Maybe someone ought to teach them KISS - Keep It Simple, Stupid

Meenakshi Negi · Answer

Hi Jess22194725ub37,

Thank you for reaching out, and sorry about the trouble.

Please share more information about the issue. How are you adding the signature field and sending the document? You may create a test document and send it to your alternate email address for testing. Record the complete steps you take and share the video with us. We will check this behavior.

We see that you are using the Acrobat Sign individual plan. You may try the following steps to revert to the classic version:

- Open the following link: https://adobe.ly/4jMQKw0.

- Click on your profile icon.

- Select settings and scroll down till E-Signing settings.

See if you get the option or not.

Feel free to let us know if you need any help.

Thanks,

Meenakshi

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