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Anonymous
May 13, 2015 10:29 PM UTC
Question

Requesting a refund

Good afternoon,I purchased a adobe product April 20th and when I went to use it, it did not do what I expected which was to convert a pdf file written on a memo pad to a Microsoft word document. As soon, as I realized I would not be able to get what I wanted I requested to cancel immediately. I received an email indicating I had turned off the product. I just reciecved my credit card statement and I see I was still charged $26.

Please cancel order and process a refund

Dinah

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    4 replies

    RahulTyagi_
    RahulTyagi_
    Participating Frequently
    May 14, 2015 3:13 PM UTC

    Hi dinahs82503588,

    We regret for the inconvenience caused to you.

    If you could let me know what challenges you are facing while using Adobe pdf services, i will definitely try my best to resolve your issue.

    In case, you still want to unsubscribe from the service, Please follow this link and contact customer care regarding this issue : Cancel your membership or subscription | Creative Cloud

    Regards,

    Rahul

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    Anonymous
    May 15, 2015 12:59 AM UTC

    Good evening,

    Is this a game...I have requested to cancel this crap for the 3rd time. I keep receiving emails with directions on canceling but nothing is being processed. I feel like this is a merry go round. I would like this order/account to be cancelled effective 4/20/15 and a full refund issued.

    thank you

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    Rajashree Bhattacharya
    Rajashree Bhattacharya
    Legend
    May 17, 2015 3:34 AM UTC

    The order purchased in April 2015 has been cancelled & refunded, the refund will be completed in 6 to 7 working days. Case Number 215616444

    Regards

    Rajshree

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    pwillener
    pwillener
    Legend
    May 14, 2015 1:17 AM UTC

    [topic moved to Document Cloud PDF Services forum]

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