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J
Judgemink
Participant
April 10, 2014
Question

reseting the password.

  • April 10, 2014
  • 1 reply
  • 576 views

Ok  I can't reset my password  the message says that the password don't match I have been trying all morning.I was sent a new link I changed the password  when it's    time to confirm the password  the problem starts the message is what's written above.

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    1 reply

    StacySison
    StacySison
    Participating Frequently
    April 11, 2014

    Hi Almond,

    Is there a chance you are tying to utilize one of the passwords you used in the past?

    Is this the link you were sent?

    Password reset

    This may help as well:

    Change email, password or account information

    Let me know if either of those help. Otherwise I'd be happy to troubleshoot with you.

    Kind regards, Stacy

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