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lparker732
Participant
Mar 25, 2015 11:51 AM UTC
Answered

Retrieving current session status

My Adobe Reader is stuck "retrieving current session status." I'm sure this is because I tried to convert a document that was skewed and faded and it couldn't convert it, but I can't make it stop trying! I've force quit the application a few times, but it still seems to be trying to retrieve the previous session.

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    Sara_ForsbergCorrect answer
    Inspiring
    Mar 25, 2015 4:58 PM UTC

    Hi lparker732,

    Please try this: Close Reader, and then go to https://cloud.acrobat.com. Sign out of your account there, and then start up Reader again. That should end the stuck conversion process.

    If it doesn't, please let us know.

    Best,

    Sara

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    4 replies

    lef2009
    lef2009
    Participant
    May 6, 2017 12:59 AM UTC

    I just tried to do this.  It does not work.   The program has been frozen for several days.

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    pwillener
    pwillener
    Legend
    Mar 26, 2015 3:19 AM UTC

    [topic moved to Acrobat.com Services forum]

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    Sara_ForsbergCorrect answer
    Inspiring
    Mar 25, 2015 4:58 PM UTC

    Hi lparker732,

    Please try this: Close Reader, and then go to https://cloud.acrobat.com. Sign out of your account there, and then start up Reader again. That should end the stuck conversion process.

    If it doesn't, please let us know.

    Best,

    Sara

    Translate
    ~graffiti
    ~graffiti
    Legend
    Mar 25, 2015 2:35 PM UTC

    You'll want to ask this here ---> Adobe Acrobat.com Services

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