Retrieving current session status.... its been like this for days now and it really slows down the responsiveness of the software.

Question

When I open Adode Acrobat, a grey box on the right says Retrieving current session status.... its been like this for days now and it really slows down the responsiveness of the software. how can I resolve this? I paid for Export service in Jan 2014.

Sara_Forsberg · Accepted Answer

Yes I have done. Now this status seems to occur even when I’m just plain trying to read a document

If it's still happening, I would recommend uninstalling, and reinstalling Reader. You shouldn't be getting that message if you're logged out.

Best,

Sara

Sara_Forsberg · Answer

Hi lizgreen333,Is the the ExportPDF online service where you're seeing this message (not Adobe Acrobat)? If so, please clear the browser cache and try again. If that doesn't work, please try logging on to ExportPDF from a different web browser. This page lists which browsers ExportPDF supports: System requirements | Acrobat.comPlease let us know how it goes.Best,Sara

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