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Hi Alessio2587439693cs,

Thank you for reaching out.

We have checked your account and do not see any charges for the canceled plan. Please check your bank account or the source account used to purchase the service. You might have received the amount in your account.

Please contact our billing team for billing-related issues. You may contact them on the phone number provided for your region on the following page: https://helpx.adobe.com/contact/phone.html. Or you may chat with the billing team via the following page: https://helpx.adobe.com/contact.html.

I am afraid we will not be able to help much as we do not have access to the account settings.

Hope the information helps.

Thanks,

Meenakshi