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mrsnaffle
mrsnaffle
Participant
January 3, 2018
Answered

Round and Round In Circles But Cannot Get App To Work

  • January 3, 2018
  • 1 reply
  • 812 views

I sign into Adobe to use my Adobe Export PDf app on my MAC ver. 10.12.16. It welcomes me and asks me to subscribe to the app, but I already have a subscription, I just want to use the app. I click on the “Subscribe Now” button anyway, (my client is now really angry), You Already Have This Product! I’m informed by Adobe. Round and round, but no way to get the app to work. Help Please !

This topic has been closed for replies.
Correct answer mrsnaffle

I have solved the issue. It has to do with signing in via Facebook ( an option you offer), instead of creating a password.

You may want to consider removing that option as other users may also go round and round, which eventually leads to insanity and loss of clientele.

1 reply

AkanchhaS8194121
AkanchhaS8194121
Legend
January 3, 2018

Hi Mrsnaffle,

So sorry to hear about the inconvenience caused to you.

When you say that you "Sign In" into Adobe to use the Export PDF service, does that means you are trying to Sign in Adobe Acrobat DC or Adobe Acrobat Reader DC application or on Adobe website?

Please check the application installed on your computer, it should be Adobe Acrobat Reader DC not the Adobe Acrobat DC.

Export PDF is a online service that you can access online via- https://cloud.acrobat.com/exportpdf

Or also through the desktop application Adobe Reader DC- Adobe Acrobat Reader DC Install for all versions

Let us know if it still doesn't work.

Regards,

Akanchha

A
andrewh58448268
Participant
January 3, 2018

Thank you for trying to help, most appreciated.

1) Computer Version: I have Adobe Acrobat Reader DC installed on my MAC. I select a pdf to export, I request it to be exported to Word, I am then immediately transported to Pricing | Export PDF ( your sales page) instead of getting a Word document.

2) I attempt to use the Cloud version. I am welcomed, my account is current, I have purchased the app, you've sent me a receipt.

I click on Export to Word I'm taken to https://cloud.acrobat.com/exportpdf asking me to purchase your product again. I already own the product, I just want to use it!

Any thoughts?

mrsnaffle
mrsnaffleAuthorCorrect answer
Participant
January 4, 2018

I have solved the issue. It has to do with signing in via Facebook ( an option you offer), instead of creating a password.

You may want to consider removing that option as other users may also go round and round, which eventually leads to insanity and loss of clientele.

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