save a filled-out form to Word - saved as blank

I purchased ExportPDF so that I could save a filled-out form to Word. I needed to do this because, though the form has fields that allow seemingly infinite text to be inserted, the text is not visible when printed.  The document must be submitted by US Mail.  When I converted the completed document to Word, it erased ALL of the text I added and unchecked all boxes.  If this is all it can do, I need to unsubscribe and get a refund.  That is totally worthless to me.