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A
Anonymous
November 25, 2014
Question

Save as Adobe PDF no longer working

  • November 25, 2014
  • 1 reply
  • 400 views

I bought a new PC in Feb 2010.  Since then I could print to Adobe PDF (from IE and Office) which was listed as an available printer.  While removing some older programs I uninstalled Acrobat.com (version 2.0) - my error.  Using system restore I was able to recover the program, but I still can't print to PDF.  When opening Acrobat.com I receive a message saying the application descriptor can't be found.  Obviously I uninstalled something I shouldn't have but now I can't seem to get it corrected.  Does anyone have an ideas on how to resolve.

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    1 reply

    S
    Community Manager
    Sara_ForsbergCommunity Manager
    Community Manager
    November 25, 2014

    Hi jhie76,

    It sounds like you had Acrobat at some point (not Acrobat.com, which offers online file storage and document solutions, such as ExportPDF and Adobe PDF Pack).

    Acrobat 2.0 is quite old, as we're on version XI these days. If you don't have the installation media, you are most likely out-of-luck. The oldest version that we have available for download is version 8.0. Are you certain that you had version 2.0? What version of Windows are you using?

    Best,

    Sara

      A
      Anonymous
      November 26, 2014

      Hi there. Thank you for your response. Am I certain I had Acrobat 2.0?

      The short answer is I'm fairly sure, but not certain. Here's why...

      I bought the machine new with Win7. I have not upgraded to Win8 and

      continue to use Win7. From the time it was new I could print from my

      browser to Adobe PDF. Then the other day I was reviewing the programs as

      listed in Programs and Features within the Control Panel. I saw these

      Adobe products: Adobe AIR, Adobe Flash Player 15 ActiveX, Adobe Flash

      Player 15 Plugin, and Adobe Reader XI. In the Control Panel all have a red

      icon. Then after these were listed there was a white icon that said

      Acrobat but I don't recall if there was another word in the title. I saw

      that it was listed as installed on in early Feb 2010 (when I set up the

      computer). For whatever reason, I assumed because it was old it was no

      longer needed and I uninstalled it. A few days later I went to print from

      IE to PDF and the option was no longer in my Print options. Then I

      remembered the uninstall I had done. I used Windows System Restore to go

      back to a point in time before I did the uninstall. After restore

      completed (it said it couldn't restore totally) I checked my program

      listing. That's when I saw Acrobat.com, installed 02/12/10, as version

      2.0. I am certain this was what System Restore re-added so I assume this

      was what I uninstalled. I hope that doesn't sound too convoluted. I don't

      have the actual installation media. There were recovery disks that were

      created when the PC was new, but I'm hesitant to use them as I really don't

      want to roll the entire PC back to it's configuration as of Feb 2010.

      Thanks,

      Jay

      On Tue, Nov 25, 2014 at 5:14 PM, Sara.Forsberg <forums_noreply@adobe.com>

      pwillener
      pwillener
      Legend
      November 26, 2014

      Acrobat.com 2.x was installed with Adobe Reader a long time ago, but that app is no longer available and no longer supported.

      If you uninstalled it, then it's gone; System Restore does not restore applications.  The only way to get it back is a restore from a full backup.  Or use Google to find if any 3rd-party download site still carries that app.

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