Save Not Working Correctly (Conflict) Files and Blank Files

Question

I am trying to save a document I have edited. For example, an application for a client. When i edit and save the file to my OneDrive, it is blank when i open it and wont show anything I just edited. In addition, when i edit it from the adobe cloud storage, it will auto save and continue to create conflict files without my interaction. When i try to save a final copy of the file, it usually ends up either blank, or one of the conflict files depending on if it is saved on OneDrive or on the adobe cloud storage. The trouble is, i need to send applications on behalf of my clients to carrier sites, and i am not able to attach files that are in the adobe cloud storage so i have to download them to OneDrive first...yet when i do it is blank.

How do i 1. Turn off the auto save thing so i can just save it when i want to without creating 100 files. And 2. See the data I entered into the document once i save it to my OneDrive?

This issue is so impactful to my work i may have to dump adobe.

Meenakshi Negi · Answer

Hi Sarah28556600ixwd,

Thank you for reaching out, and sorry about the delay in response.

Could you please confirm how you tried to save the final document? If the document is saved automatically to the original file, you are not required to save the file separately.

You can save a copy of the file on the machine and then try to fill it.

If the above suggestion does not help, please share the screen recording showing the workflow used and what happens. We will get it checked and share our suggestions.

Let us know how it goes.

Thanks,

Meenakshi

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