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didiuz
didiuz
Participant
November 20, 2014
Question

Saving pdf files on my mac that were originally created on a pc deletes all previous input.

  • November 20, 2014
  • 1 reply
  • 319 views

Hi, I have a Mac and a PC on my workplace. We frequently use PDF files. So to make work easier i connected them via our network so we could be more efficient. But I have a big problem. When i create .pdf files on my computer and then transfer them to the mac i cant save them on the mac without deleting all the work i did on the computer. This is highly problematic. I have tried a few different thing as to fix it. I have restarted both computers and also insted of  moving the files via the network i transfered them via an USB stick but to no avail.

any help would be tremendously appreciate

Thanks /Didiuz

    This topic has been closed for replies.

    1 reply

    S
    Sara_Forsberg
    Inspiring
    November 20, 2014

    Hi didiuz,

    What version of Acrobat do you have on your Mac and PC? And what version of Windows and Mac OS do you have?

    What sort of changes are you making to the PDF on Windows that aren't being saved when you open on the Mac? Can you please walk me through the process that you're using? It sounds like you're able to open the files on the Mac, but lose your work when you save them? Are you working with PDF forms?

    So many questions, but I need a bit more information to go on. I look forward to hearing back from you, so we can figure out what's going on!

    Best,

    Sara

    didiuz
    didiuzAuthor
    Participant
    November 20, 2014

    Hi thanks for your answer. Im not sure which version i have on my mac and i cant acess it right now. On my computer i got version 11.0.09.

    Yeah i using PDF forms. What happens is i will create a copy of an template on my PC. Fill the template in with the correct info and save. There after i move it to my mac. I can open the files on my mac with no problem. The problem is that if i save it in anymanner irregardles of what i change in the file it will upon reopening me completely empty except for the empty template

    S
    Sara_Forsberg
    Inspiring
    November 20, 2014

    Is it possible that you are using Reader on the Mac? If so, you would need to enable Reader to save form data. Please see Adobe Acrobat X Pro * Enable Reader users to save form data

    When you get the chance to check that out on your Mac, let me know!

    Best,

    Sara

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