Saving to document cloud

Forum|Forum|7 years ago
May 24, 2018
3 replies
636 views

I get this message when trying to save documents to document cloud.

'Error connecting to document cloud. Please check your internet connection.'

As far as I know there's nothing wrong with my internet connection.

What's happened?

This topic has been closed for replies.

Correct answer cmd400

It turns out I had to update the app. Everything seems to be fine now.

cmd400AuthorCorrect answer

Participant

It turns out I had to update the app. Everything seems to be fine now.

Adorobat

Participating Frequently

Hi Cmd,

Have you tried the troubleshooting steps given in the help document mentioned above? There could be a firewall settings on machine as firewall software can block connections to a website. You may also open this link in a web browser: https://cloud.acrobat.com/ and upload your documents in the cloud. Please refer to this help document for the same: Manage and work with your files stored in Adobe Document Cloud

Thanks,

Shivam

Adorobat

Participating Frequently

Hi Cmd,

As per the description above, you are facing issue when trying to connect to document cloud, Is that correct?

Please try troubleshooting steps given in these help documents: Resolve connection errors with Adobe Creative Cloud and Creative Suite applications

Can't connect to Adobe.com online service

Thanks,

Shivam

cmd400Author

Participant

This doesn't help. My internet connection is good and I can see my documents in adobe acrobat local. But I can"t transfer them to document cloud and I couldn't find any help on the above links.

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