Send and track document not sent to all recipients

Forum|Forum|7 years ago
August 23, 2018
1 reply
1785 views

Hello,

I sent a document to 198 recipients through the Send and track service (under the 200 limit from my understanding). Some recipients received their personalized link to view and download it, but others have not. Is there a typical delay after which I should start worrying (it has been 45 minutes now) and is there a way, aside from the "view date" confirmation, to know to which recipients I should resend the document?

Thank you in advance for your help,

Daniel

Adobe Send

This topic has been closed for replies.

S

syndicatc83966389Author

Inspiring

Since the last post I did a test with 50 recipients and had the same issue: some received it and others (including a secondary email of mine) did not. No way to know who did and who didn't, except for those who previewed the document.

A test with 10 recipients worked; all 10 received the email.

Can anyone from Adobe confirm if there is an issue at the moment with the service?

S

syndicatc83966389Author

Inspiring

Is anyone able to assist us with this problem? Otherwise, the service is useless for us.

S

syndicatc83966389Author

Inspiring

To anyone interested in this or having the same issue, we never received any reply or support from Adobe. We've opted to send our documents in batches of 10 to our 200 recipients.

This product does not seem to work well at all for any recipient list greater than 10.

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