Send for Signature function doesn't always work

Question

I am trying to use the Send for Signature function in Adobe Acrobat Pro DC (on Windows 10).

Occasionally it works, but mostly I put in the email address and message, hit next, and get the error message "Could not Send. An error has occurred. Please try again".

Trying again does not help!

It would be much less frustrating if this function worked every time I tried, so any help would be appreciated!

I have been unable to work out the difference between the ones that work and the ones that don't...

Thanks

Jewels

P.S. I am forced to post this in the reader community as there doesn't seem to be one that fits!

AkanchhaS8194121 · Answer

Hi Kiwijewels,We apologize for the delay in response to your query. Could you please share the exact version of Adobe Acrobat DC you are working on? Open Acrobat DC>Help>About Acrobat DCThe Document Cloud services has been updated with the latest release, so as the Adobe Acrobat DC app and it should be fixed in next official update (19.008.20074). This update should have been automatically pushed to all existing installations of Acrobat. If you want, you may also manually trigger the update by opening the application and going to Help > Check for Updates.With the latest release of Document Cloud there is significant UI change in the DC web app. You can try using the same feature through- Adobe Document Cloud New Send for Signature experience in Adobe Document Cloud Please let us know If it still hasn't helped you resolving the issue. We will look into it further.Regards,Akanchha

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