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grant1608
Participant
March 29, 2016
Answered

Send form for signature from alternate email address

  • March 29, 2016
  • 3 replies
  • 12409 views

Hi there,

I am using Acrobat Pro to prepare a form and subsequently send for signature. I'm self employed and work on a number of projects but depending on the form I'm sending, I'd like to be able to send for a signature from the appropriate email account (4 accounts in use).

Can you please advise how to send the document from a different email address and receive the signed document to that account as well? I don't want to use my personal email address for this.

Many thanks,

Grant

      Correct answer Meenakshi Negi

      Hi Lovical,

      As you have mentioned above that even after changing the email address, it shows your personal email address in the sender option.

      I would suggest you contact support in this case.

      You may contact support through this link: Contact Customer Care

      Once the link is open, please sign in with your Adobe ID under which you have purchased the product.

      Then select the product and the issue from the options provided.

      At the bottom of the page, you will find an option " Show me my contact options" in the blue box.

      Regards,

      Meenakshi

      3 replies

      M
      Matt27779218p9b2
      Participant
      January 3, 2023

      Did this get resolved as I'd love to know how to change this.

        M
        Michael27828213qzq0
        Participant
        January 6, 2023

        Me too!  Has this been resolved?

        Meenakshi Negi
        Community Manager
        Meenakshi NegiCommunity Manager
        Community Manager
        January 6, 2023

        Hi Michael27828213qzq0,

         

        Thank you for reaching out.

         

        Please let us know the issue you are experiencing.

        Do you get any error messages while sending documents for signature?

        Share more information for a better understanding.

         

        Thanks,

        Meenakshi

          L
          lovical
          Participant
          October 24, 2017

          yes, I am having the same problem.  I signed up for Adobe cloud suites from my personal address.  But now when I go to send out an NDA to someone, it keeps showing that's it's coming from my personal email address even though I've changed everything in the manage "My Account" settings to reflect my business email address.  please help resolve this.  We can't possibly be stuck here. We should be able to send a pdf or NDA for example from the address a verified address that we chose on our account. PLEASE HELP

            Meenakshi Negi
            Community Manager
            Meenakshi NegiCommunity ManagerCorrect answer
            Community Manager
            October 27, 2017

            Hi Lovical,

            As you have mentioned above that even after changing the email address, it shows your personal email address in the sender option.

            I would suggest you contact support in this case.

            You may contact support through this link: Contact Customer Care

            Once the link is open, please sign in with your Adobe ID under which you have purchased the product.

            Then select the product and the issue from the options provided.

            At the bottom of the page, you will find an option " Show me my contact options" in the blue box.

            Regards,

            Meenakshi

            W
            Wayne28363949bkqa
            Participant
            February 11, 2023

            Hello is this supposed to work?  Currently I use Ilovepdf.com but would use adobe if I was confident I could change which account the email comes from, depending on the business I'm operating on behalf of. 

            Meenakshi Negi
            Community Manager
            Meenakshi NegiCommunity Manager
            Community Manager
            March 29, 2016

            Hi grant1608,

            I am sorry as you will not be able to send document with different email account.

            However you can change the Adobe ID to the email address from which you wish to send document for signature.

            Refer this KB doc for changing Adobe ID Manage your Adobe ID account

            Regards,

            Meenakshi

            robp35586093
            robp35586093
            Participant
            August 12, 2017

            This does not appear to work.

              L
              lovical
              Participant
              October 24, 2017

              yes, I am having the same problem.  I signed up for Adobe cloud suites from my personal address.  But now when I go to send out an NDA to someone, it keeps showing that's it's coming from my personal email address even though I've changed everything in the manage "My Account" settings to reflect my business email address.  please help resolve this.  We can't possibly be stuck here. We should be able to send a pdf or NDA for example from the address a verified address that we chose on our account. PLEASE HELP

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