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peterc58747509
peterc58747509
Participant
Jan 19, 2015 11:34 PM UTC
Question

serial number problem

where is serial number acrobat x1?

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    7 replies

    Sara_Forsberg
    Inspiring
    Jan 19, 2015 11:38 PM UTC

    Hi peterc58747509.

    Do you have an Acrobat subscription? (If so, no serial number is required). If you have a perpetual license (you bought Acrobat outright), then please see this document: Find your serial number quickly - Support - Adobe.

    Please let us know if you have additional questions.


    Best,

    Sara

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    peterc58747509
    peterc58747509Author
    Participant
    Jan 20, 2015 12:04 AM UTC

    Hello Sara: I have a subscription.

    When I try to login the msg is ‘if you download your

    Old account will delete’ or some such msg. Problem?

    Thanks, Peter

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    Sara_Forsberg
    Inspiring
    Jan 20, 2015 12:25 AM UTC

    Hi Peter,

    I'm not familiar with that error message. Can you please provide the exact error? Nothing should be deleted when you log in to your account. Odd!


    Best,

    Sara

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