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L
linipra
Participant
November 26, 2014
Question

Services paid for don't work.

  • November 26, 2014
  • 2 replies
  • 559 views

I use Adobe Export PDF, which is supposed to recognize scanned text.  I have tried to use the highlighting tool a few times now without it working.  This is the reason I paid for the service. The document I want to highlight is pretty clear, and when I export to Word a bunch of extra/wrong characters are strew about throughout the text.  Please help or refund my money and cancel my account. Thanks you

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    2 replies

    Mandeep5062
    Mandeep5062
    Participating Frequently
    December 9, 2014

    Hi Linipra,

    The reason for the issue is that document contains Scanned Text and it we need to run OCR in order to convert the image into text. Once image will be converted to Text, you'll be able to highlight the text properly.

    Kindly send the document to Florence and she will assist you with this.

    ~Mandy

    A
    Anonymous
    December 9, 2014

    Hi linipra


    Would you send your document as an email attachment? 

    I will check it from my end.Please add the link to this forum post for reference.

    I have sent you my contact details on your email id.

    Regards,

    Florence

    L
    linipraAuthor
    Participant
    December 9, 2014

    Hello Florence,

    Next time I have trouble I will. I have already completed my assignments for class that I needed the document for.

    Best,

    Liza

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