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HappySoSnappy
HappySoSnappy
Participant
June 18, 2026
Answered

Sidebar menu/tools Disappears in New Acrobat Experience

When New Acrobat Experience is enabled, the sidebar is visible when I first open the document (see image). 

 

First Image (Sidebar Menu Visible)

First Image (Sidebar Menu Visible)

 

 

 Second Image (Blank Sidebar Menu)

 

 

    Anand Sri Bhattacharya
    Anand Sri BhattacharyaCorrect answer
    Community Manager
    June 26, 2026

    Hi All,

     

    Thanks for your patience and cooperation on this.

    The patch is available with the fix 26.001.21691, Planned update, Jun 25, 2026. Please install the latest build of Acrobat from Menu (Win) | Acrobat (Mac) > Help > Check for updates. Restart the machine after installing the updates, and check the performance of the app.

     

    Let us know if you experience any issues after installing the latest build

     

    Regards,

    Anand Sri.

    View reply

    9 replies

    magnificent_Gemstone2143
    Participant
    August 26, 2026

    Why would you change this so much?! A complete and utter waste of time trying to manage these documents since these updates and “patches”.

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    Anand Sri Bhattacharya
    Community Manager
    Anand Sri BhattacharyaCommunity Manager
    Community Manager
    August 26, 2026

    Hello ​@magnificent_Gemstone2143 

     

    I hope you are doing well, and sorry for any trouble. Could you please share more details about the issue?

     

    The blank all tools issue was addressed with previous release of Acrobat. Are you experiencing same issue?

     

    We’re here to help, just need more info.
    Regards,

    Anand Sri.

    Translate
    Anand Sri Bhattacharya
    Community Manager
    Anand Sri BhattacharyaCommunity ManagerCorrect answer
    Community Manager
    June 26, 2026

    Hi All,

     

    Thanks for your patience and cooperation on this.

    The patch is available with the fix 26.001.21691, Planned update, Jun 25, 2026. Please install the latest build of Acrobat from Menu (Win) | Acrobat (Mac) > Help > Check for updates. Restart the machine after installing the updates, and check the performance of the app.

     

    Let us know if you experience any issues after installing the latest build

     

    Regards,

    Anand Sri.

    Translate
      HappySoSnappy
      HappySoSnappyAuthor
      Participant
      June 26, 2026

      Thank you. I’ll test this next week and update you if I still have issues! Appreciate the prompt reply and and trouble shooting. 

      Translate
      Anand Sri Bhattacharya
      Community Manager
      Anand Sri BhattacharyaCommunity Manager
      Community Manager
      June 26, 2026

      ​@HappySoSnappy Thanks for your patience and cooperation. 

      We will wait for your response.

      ~Anand Sri.

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      kim_6644
      Participant
      June 23, 2026

      After following your directions to the second bullet point, I get an error pop up box with “Cannot create value: Error writing to the registry.” So now what?

      This fix is not helpful at all.

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      Meenakshi Negi
      Community Manager
      Meenakshi NegiCommunity Manager
      Community Manager
      June 23, 2026

      Hi kim_6644,

       

      Thank you for reaching out, and sorry for the trouble caused.

       

      The product team has made some changes that should fix the issue. Please try closing the Acrobat and rebooting the machine. Then launch the Acrobat and see if you can find the tools in the pane.

      If you still experience the same behaviour, let us know.

       

      Thanks,

      Meenakshi

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      Anand Sri Bhattacharya
      Community Manager
      Anand Sri BhattacharyaCommunity Manager
      Community Manager
      June 18, 2026

      Hello @HappySoSnappy


      Thanks for your patience and cooperation on this.

       

      Please try the following suggestions, and let us know if this fixes the issue for you.

      Please note: Create a backup of the registry settings before making any changes. To create a backup, check this article: https://adobe.ly/4eiL6Bu

       

      • Go to the registry location: "Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown"

      • Right-click on the right blank space > select New > DWORD 32-bit value.

      • Rename it to:  bGenCoverPagesLabelStrings

      • Right click on the new value > Click Modify > add the value as ‘1’ (numeric one)

      • Restart the Acrobat and the machine and check the performance.

       

       

      Let us know if you experience any issues.

      Regards,

      Anand Sri.

      Translate
        Anand Sri Bhattacharya
        Community Manager
        Anand Sri BhattacharyaCommunity Manager
        Community Manager
        June 18, 2026

        Hello @HappySoSnappy,


        I hope you are doing well, and thanks for reaching out. We're sorry for the trouble you had with the app.


        We've reported this issue to the product team, which is seen on the latest build of Acrobat 26.001.21677. Planned update, Jun 17, 2026. A similar issue has been reported on other community threads. You can follow it for the latest information: https://adobe.ly/4xAo7Jt


        We will update this thread once we hear anything from the product team. Thanks for your cooperation on this.

        Regards,

        Anand Sri.

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