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Participant
September 19, 2017
Question

Sign in error || Adobe ExportPDF || Error "unable to fetch base_uris from files tier"

  • September 19, 2017
  • 1 reply
  • 700 views

When trying to sign in for the first time after purchasing Export, I get an error "unable to fetch base_uris from files tier"

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1 reply

AnandSri
Community Manager
Community Manager
September 19, 2017

Hi Jonh,

I apologize for the inconvenience caused. Please refer to the following thread for the troubleshooting steps: When I try to use Export PDF, I get an error message:Error. We have encountered a critical error. Unable to fetch base_u…

Please keep us posted with the results.

Regards,

Anand Sri.