"Sign in required" = "Thank You" windows falls into a never ending loop

Question

When i try to launch a adobe program (Acrobat in this case) The "sign in" Window appears, I press Sign in, and then the "Thank you" window appears, and the program starts only to fall again in the "Sign in" windows and into a never ending loop or "Sign in" = > "Thank You" windows

How can I stop this?

I do have a valid subscription to adobe creative cloud.

Thanks

AadeshSingh · Answer

Hi LinkNYC,

How are you connected to the internet? Are you behind a particularly secure corporate firewall? Are you on Mac or Windows? Do you have any anti-malware software running on your machine that may be preventing applications other than your browser from connecting to the internet?

Please delete the "MBLStore" and "OOBE" folders found in

on Mac: <yourusername>/Library/Application Support/Adobe

on Windows 7: <youruser>\AppData\Local\Adobe (*enable hidden folders)

Then launch Acrobat. It will go through the first launch experience of asking for UI language, AdobeID, etc.

Let me know if the issue persist.

Regards,
Aadesh

"Sign in required" = > "Thank You" windows falls into a never ending loop

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