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philh52311323
philh52311323
Participant
June 25, 2018
Answered

Signed up for Adobe PDF Pack but keep getting messages about free trial

  • June 25, 2018
  • 3 replies
  • 760 views

I signed up and gave Adobe my payment for Adobe PDF pack, Annual.  Yet it seems to think I need to "use a free trial for 7 days".  Why hasn't it recognized I have already paid for the software???

This topic has been closed for replies.
Correct answer Test Screen Name

You are, I think, trying to use the software "Acrobat Professional". But that isn't what you paid for. So Acrobat is running as a trial.

If you want Acrobat, you need to subscribe.

If you don't want Acrobat, you need to uninstall.

3 replies

T
Test Screen Name
Legend
June 26, 2018

No PDF Pack is not an add on for paid software. It is, if you want, an add on for the FREE Acrobat Reader. The problem is paying for one thing and then downloading a different paid for thing. Happy to accept it isn’t clear tho

karlah59933119
karlah59933119
Participant
June 26, 2018

They don't seem to make it very clear about this pack.  The PDF pack runs as an ADD ON to another PAID subscription the Acrobat Pro DC.  If you don't want to pay for another subscription you can log onto the website I listed and use the PDF pack. I have been fighting this exact same issue today.  https://cloud.acrobat.com

T
Test Screen NameCorrect answer
Legend
June 25, 2018

You are, I think, trying to use the software "Acrobat Professional". But that isn't what you paid for. So Acrobat is running as a trial.

If you want Acrobat, you need to subscribe.

If you don't want Acrobat, you need to uninstall.

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