Skip to main content
D
derrick_4670
Participant
February 24, 2025
Answered

SSO issue

  • February 24, 2025
  • 1 reply
  • 651 views

Today suddently no one in the city can log into there accounts IT included.  I would reach out to support but I cantnot get the information to contact support without logging in. I am the systems administrator and cannot log in.

 

The error is as follows: SAML signature validation failed, make sure you uploaded the metadata with proper certificates. 

 

This has been in place since 2022 nothing changed not sure why we cannot login

 

Thanks for any assistance

Derrick

Correct answer derrick_0246

Thank you they got me fixed up and I was back up and running with in minutes.

1 reply

AnandSri
Community Manager
AnandSriCommunity Manager
Community Manager
February 25, 2025

Hello Derrick!

 

I hope you are doing well, and we apologize for the trouble.

 

There hasn't been any issue reported related to the Sign services. Please try the suggestions from the following Adobe article and let us know if that works for you: https://adobe.ly/4bxjKEN.

 

Thanks,

Anand Sri.

    D
    derrick_0246Correct answer
    Participant
    March 6, 2025

    Thank you they got me fixed up and I was back up and running with in minutes.

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    April 24, 2025

    Hi derrick_0246,

     

    Glad to know the issue was resolved. Thank you for updating us.

    Let us know if you need any help in the future.

     

    Thanks,

    Meenakshi

     

     

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices