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G
Guy SP
Participant
July 8, 2014
Question

Stop the Take a Tour Pop Up

  • July 8, 2014
  • 1 reply
  • 552 views

I'm using the Acrobat cloud service and each time I open the interface I get a pop up welcoming me to Acrobat and inviting me to Take a Tour.

Despite the fact I have repeatedly clicked the Skip Tour button, it still pops up every time I open the webpage (which is a lot).

I'm getting really fed up with this pop up. Anyone know how can I stop it?

Cheers

    This topic has been closed for replies.

    1 reply

    S
    Sara_Forsberg
    Inspiring
    July 8, 2014

    Hi Guy SP,

    That pop-up is cookie driven, and it should only appear the first time that you visit the service. If it's showing up repeatedly, it could be because you have an application or utility that automatically deletes cookies when you close your browser. Do you know whether you have something like that on your computer?

    Best,

    Sara

    G
    Guy SPAuthor
    Participant
    July 8, 2014

    Hi Sara,

    Thanks for the quick reply.

    I don't have an app that deletes cookies when I close the browser. But if that were the case, the pop up wouldn't appear in the same browser session, and unfortunately it does!

    Guy

    S
    Sara_Forsberg
    Inspiring
    July 8, 2014

    Hi Guy,

    I believe there have been a couple reports of this happening as you describe for other customers. What browser/OS are you using? Does the same issue happen when you try a different web browser?

    Sara

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