Participant

Answered

Stopped receiving email notifications

Forum|Forum|1 year ago
March 26, 2025
5 replies
450 views

Please could you help.

For no aparent reason I've stopped receiving Adobe Sign emails notifications of the esig being sent abd when it's signed.

I've checked settings and notifications are on.

Thanks in advance.

Send for signature

Correct answer Meenakshi_Negi

Hi Zesty_elegance1480,

Thank you for reaching out.

Please check if the emails are not in the junk/ spam folder. Did you make any recent changes?

Share the screenshot of the notification settings.

In the meantime, try the steps suggested in the following help document: https://adobe.ly/41TZMRm.

Let us know if the issue as already been resolved.

Thanks,

Meenakshi

M

master_mentoreb55

Participant

Hello, This is happening to me as well. The instructions are from 2021, so they do not reflect the current version of Adobe we are using. Where is “My Profile”? Where is “My Notifications”? They cannot be found.

Thanks.

Anand Sri Bhattacharya

Community Manager

Hello @master_mentoreb55

I hope you are doing well, and thanks for reaching out. We're sorry for the trouble you had.

Could you please share more details about the issue?

Are you using Acrobat or the free Acrobat Reader desktop app to access the services? Are you referring to the Adobe Sign services, email notifications, or the profile?

Are you accessing the services through the web? Are you on a Mac or Windows machine, and what is the version?

Have you tried the suggestion shared in this Adobe article: https://adobe.ly/45aywyM If not, please try and let us know how it goes.

We're here to help; we just need more info so that we can assist you better.

Regards,

Anand Sri.

L

Lane Co._Community Fo0193

Participant

Hi,

This has also happened to me and our organization. We used to received email notifications once a documents was e-signed, but now I do not.

Any luck figuring this out?

Meenakshi_Negi

Legend

Hi Lane Co._Community Fo0193,

Thank you for reaching out, and sorry about the trouble caused.

Please ensure the notification settings are enabled in your Acrobat Sign account. You may refer to the information provided in the following help document: https://adobe.ly/3KNp4KH.

Feel free to let us know if you need any help.

Thanks,

Meenakshi

Meenakshi_NegiCorrect answer

Legend

Hi Zesty_elegance1480,

Thank you for reaching out.

Please check if the emails are not in the junk/ spam folder. Did you make any recent changes?

Share the screenshot of the notification settings.

In the meantime, try the steps suggested in the following help document: https://adobe.ly/41TZMRm.

Let us know if the issue as already been resolved.

Thanks,

Meenakshi

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