Participant

Answered

Stopped receiving email notifications

Forum|Forum|10 months ago
March 26, 2025
2 replies
408 views

Please could you help.

For no aparent reason I've stopped receiving Adobe Sign emails notifications of the esig being sent abd when it's signed.

I've checked settings and notifications are on.

Thanks in advance.

Send for signature

Correct answer Meenakshi Negi

Hi Zesty_elegance1480,

Thank you for reaching out.

Please check if the emails are not in the junk/ spam folder. Did you make any recent changes?

Share the screenshot of the notification settings.

In the meantime, try the steps suggested in the following help document: https://adobe.ly/41TZMRm.

Let us know if the issue as already been resolved.

Thanks,

Meenakshi

L

Lane Co._Community Fo0193

Participant

Hi,

This has also happened to me and our organization. We used to received email notifications once a documents was e-signed, but now I do not.

Any luck figuring this out?

Meenakshi Negi

Community Manager

Hi Lane Co._Community Fo0193,

Thank you for reaching out, and sorry about the trouble caused.

Please ensure the notification settings are enabled in your Acrobat Sign account. You may refer to the information provided in the following help document: https://adobe.ly/3KNp4KH.

Feel free to let us know if you need any help.

Thanks,

Meenakshi

Meenakshi Negi

Correct answer

Community Manager

Hi Zesty_elegance1480,

Thank you for reaching out.

Please check if the emails are not in the junk/ spam folder. Did you make any recent changes?

Share the screenshot of the notification settings.

In the meantime, try the steps suggested in the following help document: https://adobe.ly/41TZMRm.

Let us know if the issue as already been resolved.

Thanks,

Meenakshi

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