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davids70823310
davids70823310
Participating Frequently
June 1, 2015
Answered

subscription cancelation sends me in circles

  • June 1, 2015
  • 2 replies
  • 1146 views

Hi, I am trying to cancel my subscription as well, but the system literally takes me round and round in circles. It is as bad as one of those scammy websites that get you to subscribe and then make it impossible to unsubscribe.

    This topic has been closed for replies.
    Correct answer AadeshSingh

    Hi David,

    Please follow this link Contact Customer Care then click the "Still need help? Contact us" button.

    *Make sure that you are Signed in with your Adobe ID and password

    Then initiate a chat with Adobe Customer care representative to cancel the subscription.

    You can also refer to this KB doc. for help Cancel your membership or subscription | Acrobat, Document Cloud PDF services

    Regards,

    Aadesh

    2 replies

    S
    Community Manager
    Sara_ForsbergCommunity Manager
    Community Manager
    June 1, 2015

    Hi davids,

    I've checked your account; to cancel your Acrobat Pro subscription, you need to Contact Customer Care. Choose Acrobat from the top pop-up menu, and then Membership, Account, Payment. Then, click the blue "Still Need Help" button at the bottom of the screen to find the various contact options (phone or chat).

    Best,

    Sara

    davids70823310
    davids70823310Author
    Participating Frequently
    June 1, 2015

    Hi Sara,

    This is what I am doing and it keeps sending me around and around in circles:

    Please see the document attached with screenshots I am getting:

    Best Regards,

    David

    S
    Community Manager
    Sara_ForsbergCommunity Manager
    Community Manager
    June 1, 2015

    Hi David,

    I'm sorry to hear the experience has been so frustrating.

    We didn't receive your screenshots--to attach them please use the camera icon on the toolbar at the top of your post. Are you unable to find the phone and chat links?

    Best,

    Sara

    AadeshSingh
    Community Manager
    AadeshSinghCommunity ManagerCorrect answer
    Community Manager
    June 1, 2015

    Hi David,

    Please follow this link Contact Customer Care then click the "Still need help? Contact us" button.

    *Make sure that you are Signed in with your Adobe ID and password

    Then initiate a chat with Adobe Customer care representative to cancel the subscription.

    You can also refer to this KB doc. for help Cancel your membership or subscription | Acrobat, Document Cloud PDF services

    Regards,

    Aadesh

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