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shirleyr11829012
shirleyr11829012
Participant
Sep 27, 2016 9:54 AM UTC
Question

Subscription Login Issue

When  I try to convert a pdf to Word using Export pdf, I am asked to subscribe. I already have a subscription.

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1 reply

sb116
Participating Frequently
Sep 29, 2016 7:29 PM UTC

Hi shirleyr11829012

It looks like you have not licensed your product.

I would suggest you to please try logging out of your Adobe account and log in again and confirm you are using the correct email id that is associated with your Adobe membership.

Also if you still get an issue please let me know.

Regards,

Supriya

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