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Owen26658691cgum
Participant
October 27, 2022
Question

Subscription problem

  • October 27, 2022
  • 1 reply
  • 328 views

I already have an acrobat Premium subscription that I originally bought on my phone, I still use and pay for it and tried to use it on my laptop today whilst logged into the same account and it's telling me to start a free trial, I know it's the same account and can't find any other issues. Help would be appreciated as I use it for business and it's made me look a tad unprofessional for not being prepared.

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1 reply

Meenakshi_Negi
Meenakshi_Negi
Legend
November 2, 2022

Hi Owen26658691cgum,

 

Thank you for reaching out.

 

Acrobat Premium is for mobile applications. If you are trying to use it on a desktop application, it will not work.

You will require an Acrobat subscription for the desktop application.

For more information, please refer to the following help documents:

Adobe Acrobat: https://helpx.adobe.com/acrobat/faq.html

Acrobat Reader Mobile: https://helpx.adobe.com/acrobat/mobile-app-faq.html 

 

Let us know if you have any questions.

 

Thanks,

Meenakshi

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