Subscription renewed after I disabled automatic renewal

Forum|Forum|11 years ago
January 13, 2015
1 reply
310 views

On 14 December 2014 I disabled the automatic renewal of my yearly subscription to ExportPDF, which was expiring on 12 January 2015. I received this confirmation of the successful operation (in Italian):

However today, to my great astonishment, my subscription was renewed for another year. The account is the same and I didn't turn the auto-renewal on after turning it off.

How come I was debited this subscription? How can I have my money back? How can I remove my credit card details from my profile so that this doesn't happen again next year?

Thank you,

Mr Michele Bondesan (Italy)

ExportPDF

This topic has been closed for replies.

S

Sara_Forsberg

Community Manager

Hi Mr Bondesan,

I've checked your account. It appears that you have two separate ExportPDF subscriptions. If you would like, I can cancel the other one (but keep it active until the year's out).

But please Contact Customer Care to see whether they can arrange a refund for the duplicate subscription.

Best,

Sara

mikebond7583Author

Participant

Thank you, Ms Forsberg, for your helpful reply. I find it hard to believe that I have two accounts with the same e-mail (my Gmail address being used both in the subscription cancellation and in the renewal confirmation e-mails), anyway please go ahead and cancel my other subscription. I will try to contact the Custumer Care to see if I can get a refund.

Thank you again,

Michele

S

Sara_Forsberg

Community Manager

Hi Michele,

Both subscriptions have been stopped. Please let us know if you need additional help.

Best,

Sara

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