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josephj36051700
Participant
January 15, 2016
Answered

Switch to Acrobat Pro DC from Adobe Export PDF Has Not Worked

  • January 15, 2016
  • 1 reply
  • 881 views

I appreciate All of You Knowledgeable People Willing to Help,

Acrobat Pro DC subscription switch a few days ago from my existing Adobe Export PDF, but when I enter the "Security & Privacy" area and look at "connected applications" it said that nothing is connected.

I had Adobe Export PDF which only had a few features.  I was able to convert to his plan for less but when I try to activate most of the features I want to use, while signed in, I am taken to the site to buy that product. I suspect it is because nothing is showing up in the connected applications.

If I then go to the section titled "Plans and Products" it shows I have Acrobat Pro DC currently, then it shows my history of having Adobe Export PDF for about 5 years then converting to Acrobat Pro DC.

I have signed of and sign on. Updated Adobe Reader. It is almost two am and I am irritated.

Any ideas?

Thanks Joe.

This topic has been closed for replies.
Correct answer AadeshSingh

Hi josephj36051700,

I can see that you have subscription for Acrobat Pro DC & the subscription for Adobe Export PDF has expired.

Acrobat Reader DC & Acrobat Pro DC are two different applications.

To use the Acrobat services you will have to download Acrobat Pro DC following the steps in this KB doc. Download and install Adobe Acrobat DC & use the same (Acrobat Pro DC) instead of Acrobat Reader DC to use the Export PDF services.

Regards,
Aadesh

1 reply

AadeshSingh
Community Manager
AadeshSinghCommunity ManagerCorrect answer
Community Manager
January 15, 2016

Hi josephj36051700,

I can see that you have subscription for Acrobat Pro DC & the subscription for Adobe Export PDF has expired.

Acrobat Reader DC & Acrobat Pro DC are two different applications.

To use the Acrobat services you will have to download Acrobat Pro DC following the steps in this KB doc. Download and install Adobe Acrobat DC & use the same (Acrobat Pro DC) instead of Acrobat Reader DC to use the Export PDF services.

Regards,
Aadesh

J
josephj36051700Author
Participant
January 15, 2016

Thank you so much sir. You are a true Gentleman, will try it right now.

I suppose since my purchase was unusual (I was on the site checking to see when Adobe Export PDF would auto-renew, which was not until October) when I saw a not that I could purchase Acrobat Pro DC then cancel  Adobe Export PDF and receive a partial refund. I did that and since I was already registered and I knew it was a Cloud Product I assumed any update would be done by the program.


Thank you again for your help.

AadeshSingh
Community Manager
AadeshSinghCommunity Manager
Community Manager
January 16, 2016

Hi josephj36051700,

Sure, do let us know if you still experience any issue.

Regards,
Aadesh

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