syncing updated pdf files on acrobat cloud

Hi everyone. I know this is a 4-year late reply but I see people still have this same issue. How funny is that Adobe has done literally nothing to solve this for 4 YEARS. The problem occurs for annotations, at least for me. I overcomed the problem by syncing my pdfs to my Google Drive instead of Adobe Cloud. I clicked "save as" in my pdf which was already in Adobe Cloud, and I chose Google Drive and my pdfs have been transferred to my Google Drive cloud with all the things I have done with them. However I don't think it will sync automatically, so don't forget to click "save" before leaving the pdf. 

same issue here trying to sync Adobe Fresco documents. I just got it to finally update my recent files by shutting down my desktop. Once I rebooted it the sync wheels started turning on my iPad which confirms my changes has not uploaded to cloud. I do not know why the sync functions with adobe apps don't work right, but I've had issues like this in all the years I've used them on my iPad. Sometimes they work and it's the most useful tool ever, and sometimes you spend hours trying to get it to function at all because you vitally need it to work. 

If it can help someone: reinstalling the app and logging in solves the sync problem.

Agree. I encounter this problem every now and then.

1. I save a pdf to Document Cloud in my Win computer via Adobe Acrobat Pro DC.

2. I open the pdf in my iPad from the mobile app. I check that the file remains under "Document Cloud", not under "Local".

3. I make comment notes to pdf on iPad. There is no option to "save the file to document cloud", because in iPad, it appears to be in the cloud.

4. a) When I check the Document Cloud files via Win computer desktop app (or via browser, or via Android phone Acrobat app), only the original older version is there.

4. b) From iPad: If I "share a link" to the commented pdf, the link goes to the older, uncommented Document Cloud version.

4 c) From iPad: If I use the "send file" function, the receiver gets the commented file on iPad.

This does not happen everytime. Logging in/out from either app does not help. Activating/logging out/in desktop Creative Cloud -app does not help.

I have not encountered this iPad app syncing problem with pdf files that are in Dropbox. Comments are always saved to the files in Dropbox and can be accessed from desktop.

Hi Fatty000,

If you are making changes in the file on your desktop via Adobe Acrobat desktop application, please ensure that you have saved the changes manually.

Because changes made in the .pdf file on desktop app doesn't save unless you don't save it manually.

You need to save the file under "Document Cloud" if you want to access the same file through your mobile app as well.

You may refer to the help document Acrobat Reader Help for iOS: Manage connectors and cloud storage to know more about how to manage storage of PDF on "Document Cloud"

Let us know if this doesn't help.

Regards,

Akanchha