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Participant
December 1, 2022
Question

Technical Problem - Its trying to force me to use an old email and wont let me log in

  • December 1, 2022
  • 1 reply
  • 544 views

So frustrated. I have used Adobe DC on my desktop without issue for years. Now all of a sudden its opened under an "old" email address and insists I buy or sign up for a"free" trial. I DONT need to I have a paid subscription but it wont get out of this loop of the old Gmail address to let me sign into my active account. 

I dont want to buy or free trial and when I hit "Quit Adobe" it removes it. As soon as I try to open a PDF it comes right back to that screen with no option to actually log into my active account. 

Please help!!!!!!!!!! Going crazy. 

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1 reply

Participant
December 1, 2022

I cannot get rid of a frozen file. It has caused a DDE error.