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@ByronChen
Participating Frequently
Jul 23, 2026 4:18 AM UTC
Question

The "Document Generation" Add-in not working in Mainland China

Hi, we faced all Mainland China’s account can’t use the Add-in in Word, but Hongkong account no issue. does the service not available for Mainland China? Thanks!

    12 replies

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    Jul 23, 2026 6:21 AM UTC

    Hi @ByronChen,


    Thank you for reaching out.



    We attempted to check your account using the email address associated with your profile, but we were unable to locate any active subscriptions. Could you please confirm which Adobe plan you are using and describe the specific steps that are not working? Any additional information you can provide would be helpful in assisting you properly.


    Let us know if you have any questions or need help.


    Thanks,

    Meenakshi

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    @ByronChenAuthor
    Participating Frequently
    Jul 23, 2026 6:35 AM UTC

     

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    @ByronChenAuthor
    Participating Frequently
    Jul 23, 2026 6:36 AM UTC

     

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