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richardc25197166
Participant
January 26, 2015
Answered

the send to section is grayed out, cannot enter 'send to' to share file

  • January 26, 2015
  • 1 reply
  • 816 views

the send to section is grayed out, cannot enter 'send to' to share file

    This topic has been closed for replies.
    Correct answer Sara_Forsberg

    Hi richardc,

    I've checked your account; I didn't see an Adobe Send subscription. If you don't have a subscription, you can use the Create an Anonymous Link option. But to use the Send Personalized Invitations option (which must be selected for the Send button to be available), you need a subscription.

    Best,

    Sara

    1 reply

    S
    Sara_ForsbergCorrect answer
    Inspiring
    January 26, 2015

    Hi richardc,

    I've checked your account; I didn't see an Adobe Send subscription. If you don't have a subscription, you can use the Create an Anonymous Link option. But to use the Send Personalized Invitations option (which must be selected for the Send button to be available), you need a subscription.

    Best,

    Sara

    R
    richardc25197166Author
    Participant
    January 27, 2015

    Sara, thanks for responding to my issue. I looked in my charge account and I saw an Adobe charge (~$23). This occurred around 2:30 PM today. Does it take a day for the subscription to activate?

    S
    Sara_Forsberg
    Inspiring
    January 27, 2015

    Hi Richard,

    It can take 24-48 hours for an order to process fully. Once it does, you should be able to log in and send files using the Personalized Invitations option. Please let me know if you can't log in in the next day or so.

    Best,

    Sara

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