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thomasstephenbates
thomasstephenbates
Participant
December 12, 2018
Question

Too many emails from Adobe cloud!

  • December 12, 2018
  • 2 replies
  • 1145 views

My team just started using Acrobat in Adobe Document Cloud. It's working great! But now my boss is getting too many emails from Adobe Document Cloud. I guess everytime somebody comments on one of his markups or @ mentions him he's getting an email. How do I change his prefences (and mine) to not receive emails from Adobe Document Cloud? Thanks!

    2 replies

    T
    TraceyH84
    Participant
    October 18, 2024

    My team has been hosting shared reviews on internal servers and wanted to try the cloud-based to avoid having to keep adding permissions for different review teams in our different offices. Overall, we like the cloud-based review, however, as the host, I didn't like recieving an email for each and every comment that was posted. It's not uncommon for our documents to have 200-300 comments, and I certainly don't want emails for each of those! Is there a way to turn off the email notification for every comment, and just leave the emails for when people use the @mention instead?

      Meenakshi Negi
      Community Manager
      Meenakshi NegiCommunity Manager
      Community Manager
      October 29, 2024

      Hi TraceyH84,

       

      Thank you for reaching out.

       

      Could you please let us know how you are sharing PDFs for review? Do you get email for all individual comments?

      When you say cloud-based review, are you referring to sharing the PDF via an Acrobat Online account?

       

      Please refer to the information in the following help document: https://adobe.ly/3CezYon. Check if that helps. 

      Let us know if you have any questions. 

       

      Thanks,

      Meenakshi

      W
      Whimsical_Whisper5598
      Participant
      February 8, 2025

      I agree with all and everything said ,cloging somones pc with uneeded replies are just the system failures and thats all the system needs to be is ' SMARTER' Along with creditors that ruin a good crediter, over say two weeks late on a payment. From venders that act like greed baring devils                                                                     .and some 'ALSO  that is also AI..

      Adorobat
      Community Manager
      AdorobatCommunity Manager
      Community Manager
      December 14, 2018

      Hi thomasstephenbates,

      As per the issue description mentioned above, you are receiving emails whenever someone comments or mentions on the pdf, is that correct?

      If you are referring to shared review, then this behavior is designed. Whenever the person who joined the review @mentiones or comments on the pdf, a notification is shown in Acrobat/Reader and an email is sent to the initiator.

      Refer to the following help document for more info:

      Participating in a PDF review, Adobe Acrobat

      Thanks,

      Shivam

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