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M
mozzott
Participant
August 18, 2014
Answered

trouble converting pdf to rich text

  • August 18, 2014
  • 1 reply
  • 1051 views

I must get this fixed asap.

I have updated and even purchased adobe for conversion pdf to rich text format

but it won't convert - keep getting error message.  it doesn't matter if I use the cloud or directly on my computer.

This has to be fixed for online class work!

    This topic has been closed for replies.
    Correct answer Sara_Forsberg

    Hi mozzott,

    We'll get this sorted out. Can you please let me know the exact error message that you're receiving?

    It could be that you're running into trouble because your order is still processing. (I do see that the order is pending in the order management system.)

    Since this sounds time-critical, I would be happy to convert the file for you. I'll send you a private message with my email address. If you'd like, send the file to that email address and I'll take care of it for you.

    Best,

    Sara

    1 reply

    S
    Community Manager
    Sara_ForsbergCommunity ManagerCorrect answer
    Community Manager
    August 18, 2014

    Hi mozzott,

    We'll get this sorted out. Can you please let me know the exact error message that you're receiving?

    It could be that you're running into trouble because your order is still processing. (I do see that the order is pending in the order management system.)

    Since this sounds time-critical, I would be happy to convert the file for you. I'll send you a private message with my email address. If you'd like, send the file to that email address and I'll take care of it for you.

    Best,

    Sara

    M
    mozzottAuthor
    Participant
    August 18, 2014

    Sara

    Error message is conversion failure.

    thanks for the help.   the assignment appears to be simple but it is for online home schooling class that is about a week overdue, failure to submit work brings heavy consequences.

    Thanks again!

    Mozzott

    S
    Community Manager
    Sara_ForsbergCommunity Manager
    Community Manager
    August 18, 2014

    My pleasure to help out! I sent you both an RTF and Word doc. Please  let me know if I can do anything else to help.


    Best,

    Sara

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