Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

Document Cloud Services is a set of PDF tools which you can use in your Browser, with Adobe Acrobat Reader DC on your computer, or with Acrobat Reader mobile app.

Below are some basic troubleshooting steps which you may try if you are experiencing issues with any of the services/tools of Document Cloud services(PDFPack)

Note: Online services cannot be downloaded as an application. But we can access the services through a browser and can be accessed through desktop and mobile app Adobe Reader DC.

Troubleshooting:

Using a browser:

• Make sure you are connected to the Internet and have no firewall restrictions.

To troubleshoot connectivity issues: https://helpx.adobe.com/in/x-productkb/policy-pricing/activation-network-issues.html#Troubleshootconnectivityissues

You may use the following URLs to access the services you subscribed for:

• ExportPDF: https://cloud.acrobat.com/exportpdf
• CreatePDF: https://cloud.acrobat.com/createpdf
• AdobeSend: https://cloud.acrobat.com/send
• Fill&Sign:     https://cloud.acrobat.com/fillsign

For any other services, you may refer to Homepage of Document Cloud Services https://cloud.acrobat.com/

• Log in with your Adobe ID and Password(Adobe ID is your email id registered with Adobe). Check if you can access the service.
• If the issue persists, you may try a different browser, or a different machine, or check on a browser on your mobile/handheld device. If the issue is not reproducible on another machine/device, check with your IT if there is a firewall restriction on your primary device/machine.

Using Adobe Acrobat Reader DC:

• Make sure you are connected to the Internet and have no firewall restrictions.

To troubleshoot connectivity issues: https://helpx.adobe.com/in/x-productkb/policy-pricing/activation-network-issues.html#Troubleshootconnectivityissues

• If Reader is already installed, and you are accessing the ExportPDF service through it, then try signing out and sign back in with your Adobe ID and password.
• If the issue persists, try the above step on a different machine, or on mobile/handheld device. There are limited services that we can access through Adobe Acrobat Reader app on mobile/handheld devices. The other services can be accessed with a browser as mentioned in above section “Using a browser.”

• If Reader is not installed, can access your services through Reader, install the application from the following URL: https://get.adobe.com/reader/enterprise/

Subscribe/Purchased again Pop-up:

NOTE: If a User is not subscribed to Adobe Acrobat Pro/Std and try to access features of it and may be prompted to subscribe for the application/subscription.

• If Acrobat is prompting for “Subscribe/Purchase again”, then sign out from Acrobat, and uninstall it from the machine. Install Adobe Reader using the link: https://get.adobe.com/reader/enterprise/
• To check your subscription status with Adobe, you may visit www.Adobe.com>Manage account>Plans and Products. URL: https://helpx.adobe.com/in/creative-cloud/help/manage-cc-individual-membership.html#Manageyourappsandservices

This applies to: CreatePDF, ExportPDF, Adobe Send, Fill&Sign, Send for Signature, Combine Files.