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Victoria23173283fl0b
Participant
February 15, 2022
Question

Trying to cancel

  • February 15, 2022
  • 2 replies
  • 233 views

A monthly payment is coming out of my bank account but I didn't think I had signed up for it. I want to cancel it but I can't sign on. They say they cannot find an account with the two email addresses I have or my phone number.

what do I do to cancel it?

many thanks 

This topic has been closed for replies.

2 replies

C
Crod10400
Participant
February 16, 2022
Call your bank
Harsh Vardhan Pareek
Harsh Vardhan Pareek
Participating Frequently
February 16, 2022

Hi @Victoria23173283fl0b 

 

As mentioned that you are being billed monthly, but we are not able to see any subscription active. Kindly confirm that which email has the active subscription on a private message. Also, check out the link for the cancellation process:

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

 

Let us know if that helps.

 

Thanks,

Harsh

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