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elainer91485935
Participant
Dec 18, 2017 3:10 AM UTC
Answered

Trying to download my PDF pack, it keeps sending me to buy a creative cloud?

Everytime I try to download my purchased PDF pack, it sends me to buy creative cloud. Then it tells me to purchase a plan. I don't get what it's doing and why it won't let me use the apps I've purchased. Can anyone help?

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Test Screen NameCorrect answer
Legend
Dec 18, 2017 12:52 PM UTC

Key point: PDF Pack is NOT downloaded !! Perhaps when you try to download something it gets confused and gives you wrong advice.

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2 replies

Test Screen NameCorrect answer
Legend
Dec 18, 2017 12:52 PM UTC

Key point: PDF Pack is NOT downloaded !! Perhaps when you try to download something it gets confused and gives you wrong advice.

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AkanchhaS8194121
AkanchhaS8194121
Legend
Dec 18, 2017 11:48 AM UTC

Hi Elainer,

As per your account information, I see that you have purchased Adobe PDF Pack subscription and it is active currently.

I assume that you have not been downloading the right application to start your PDF Pack.

Adobe PDF Pack is an online service that you can use online via  https://cloud.acrobat.com/convertpdf or through the desktop application Adobe Acrobat Reader DC- Adobe Acrobat Reader DC Install for all versions

You just need to “Sign In” using the email under which you have subscription registered

For any troubleshooting, refer to- https://forums.adobe.com/docs/DOC-8841

Let us know if it still doesn't work.

Regards,

Akanchha

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