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elainer91485935
Participant
December 18, 2017
Answered

Trying to download my PDF pack, it keeps sending me to buy a creative cloud?

  • December 18, 2017
  • 2 replies
  • 560 views

Everytime I try to download my purchased PDF pack, it sends me to buy creative cloud. Then it tells me to purchase a plan. I don't get what it's doing and why it won't let me use the apps I've purchased. Can anyone help?

This topic has been closed for replies.
Correct answer Test Screen Name

Key point: PDF Pack is NOT downloaded !! Perhaps when you try to download something it gets confused and gives you wrong advice.

2 replies

T
Test Screen NameCorrect answer
Legend
December 18, 2017

Key point: PDF Pack is NOT downloaded !! Perhaps when you try to download something it gets confused and gives you wrong advice.

AkanchhaS8194121
AkanchhaS8194121
Legend
December 18, 2017

Hi Elainer,

As per your account information, I see that you have purchased Adobe PDF Pack subscription and it is active currently.

I assume that you have not been downloading the right application to start your PDF Pack.

Adobe PDF Pack is an online service that you can use online via  https://cloud.acrobat.com/convertpdf or through the desktop application Adobe Acrobat Reader DC- Adobe Acrobat Reader DC Install for all versions

You just need to “Sign In” using the email under which you have subscription registered

For any troubleshooting, refer to- https://forums.adobe.com/docs/DOC-8841

Let us know if it still doesn't work.

Regards,

Akanchha

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