Trying to use PDF Export in Acrobat Reader and get "No Internet Connection"

I'm trying to use my subscription in Acrobat Reader to export a PDF to Word.  I've done this many time successfully but now I get an error that says:

No Internet Connection

The features in this area require internet connectivity.  Please connect your computer to the internet and try again.

I do have a valid internet connection and can connect to Adobe.com.

I also cannot connect to the online site, https://cloud.acrobat.com/exportpdf.  I get an error that says:

We've encountered a critical error.  Please try again later.

Unable to fetch basr_uris files tier.

I've tried everything in No Internet Connection when exporting to word and it hasn't helped.  The only thing I found is that the folder Program Files\Common Files\Adobe\OOBE\PDApp\core doesn't exist on my Windows 10 machine.

I have also submitted a ticket to my IT department in case it's something that's blocked on this end.

Anyone have any ideas?