Unable download the subscription.

Hi Humphreym,

We apologize for the delay in response to your query.

Looking at your account information, I see that you are a subscriber of Adobe Export PDF.

Export PDF subscription can be access online via- https://cloud.acrobat.com/  or through the desktop application Adobe Acrobat Reader DC- Adobe Acrobat Reader DC Install for all versions

Make sure that you are "Signing In" using the correct email address under which you have made the purchase and you have installed the correct application Adobe Acrobat Reader DC not the Adobe Acrobat DC.

For further troubleshooting you may refer- Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

Let us know if you still experience the same problem.

Regards,

Akanchha