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A
Anonymous
February 13, 2015
Question

Unable to access

  • February 13, 2015
  • 1 reply
  • 278 views

When I sign in, I receive the following message.  I've waited 24 hours after my registration, I've opened new browsers and yet I still cannot access anything.  I purchased the ExportPDF service.  Please advise.

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1 reply

S
Sara_Forsberg
Inspiring
February 13, 2015

Hi kathleenw28520476,

I'm sorry to hear that you've been unable to access your subscription.

Please clear the browser cache, and then try logging in to https://cloud.acrobat.com/exportpdf. Make sure that you're using a supported browser, as listed in this document; System requirements | Acrobat.com.

Please give that a try, and let me know how it goes.


Best,

Sara

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