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Feb 13, 2015 3:29 PM UTC
Question

Unable to access

When I sign in, I receive the following message.  I've waited 24 hours after my registration, I've opened new browsers and yet I still cannot access anything.  I purchased the ExportPDF service.  Please advise.

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1 reply

Inspiring
Feb 13, 2015 3:49 PM UTC

Hi kathleenw28520476,

I'm sorry to hear that you've been unable to access your subscription.

Please clear the browser cache, and then try logging in to https://cloud.acrobat.com/exportpdf. Make sure that you're using a supported browser, as listed in this document; System requirements | Acrobat.com.

Please give that a try, and let me know how it goes.


Best,

Sara

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