Unable to access Acrobat online

Question

Hi! Our users are having an issue with Acrobat last weeks (beggining November 2022), specifically the url https://acrobat.adobe.com

The users are able to login to their account. Then they acces their account ("view account" under their profile picture). Finally, when they click on "Access you apps and services" they see a gray screen (see images)

What should we do?

Thanks and regards!

AkanchhaS8194121 · Accepted Answer

Hi @defaults1xi47n9yip7  Update:Our engineering team has taken care of this issue, and the services should be up and running fine now. You may try to load the webpage again and see if you can access the Document Cloud services.  ~Akanchha

AkanchhaS8194121 · Answer

Hi Team,

Thank you for reporting this to us.

The screenshot shows that Adobe account details are loaded, but Document Cloud cloud web services aren't accessible. Is it the link/website you have been trying to access https://acrobat.adobe.com/link/home/

Try the following steps and let us know if that helps:

1- Try with different web browser

2- Clear cache or cookies

3- Share the screenshot of the error if you still see the message.

4- Share the URL you have been trying to access at your end.

Important: If the suggestion above doesn't work, please share the HAR file.

How to collect the HAR file, for that you may please review this article:

https://helpx.adobe.com/captivate-prime/kb/generate-HAR-file.html

Thanks,

Akanchha

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