Answered
Unable to access Adobe ExportPDF service
Hi
I am paid up for a whole year nd it has been for the past 10 attempts that an error message appears and does not allow me to use the service but wants me to purchase an upgrade to Abode Pro???
AnandSriCorrect answer
Legend
March 27, 2018
Hello Melissac,
We apologize for the inconvenience caused, as per the description above, you are not able to access the Adobe ExportPDF service as it's asking you to resubscribe, Is that correct?
The record shows that you are subscribed to Adobe ExportPDF service on your current Adobe ID, you can access the services through the URL https://cloud.acrobat.com/exportpdf with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari.
If you are using the freeware Adobe Reader DC and getting the error message, please sign out and sign back in Adobe Reader DC using your current Adobe ID and password and check for any pending updates of Adobe Reader from help>check for updates, restart the machine after installing updates and try accessing the service.
For more troubleshooting, you can refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).
Feel free to update this discussion for any further assistance.
Regards,
Anand Sri.
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