Hi Billd,
Sorry to hear about the trouble.
We have checked your account and found an active subscription of Adobe Export PDF registered under it. So you should be able to access the service without any trouble.
Adobe Export PDF https://helpx.adobe.com/document-cloud/help/using-exportpdf.html is an online service that you can access online via- https://cloud.acrobat.com/exportpdf
You can also use the services through free desktop version of Adobe Reader- Adobe Acrobat Reader DC Install for all versions
You just need to “Sign In” using the email (Adobe ID) under which you have subscription registered.
For any troubleshooting, refer to- https://forums.adobe.com/docs/DOC-8841
Let us know if it still doesn't work.
Regards,
Akanchha
AdChoices