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pierrev92345345
Participant
March 12, 2018
Answered

Unable to activate the subscription.

  • March 12, 2018
  • 2 replies
  • 396 views

Utilisation Export PDF après renouvellement du contrat

J'ai renouvelé mon abonnement le 24 février dernier. Lorsque je clique sur votre message ''mettre à niveau'' la réponse est ''contacter le service  technique''. Bref je ne parviens pas à utiliser le système

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Correct answer AnandSri

Hello Pierrev,

We apologize for the inconvenience caused, as per the description above, you are not able to use the Adobe ExportPDF service, is that correct?

I have checked the record with your current Adobe ID and found that Adobe ExportPDF subscription is canceled and inactive. But you are also subscribed to Adobe PDFPack services, however, there is a billing issue with Adobe PDFPack services.

We are not able to charge for the services through the card which you have updated in the account, as the charges are not getting authorized by your bank.

To check the details, please refer to Manage your Creative Cloud membership

For the billing issue, please contact the Adobe support team through Contact Customer Care

I have also shared the direct contact number of Adobe support via private message, please check your email inbox.

For troubleshooting related to Document Cloud services, you may refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

Feel free to update this discussion for any further assistance.

Regards,

Anand Sri.

2 replies

AnandSri
AnandSriCorrect answer
Legend
March 12, 2018

Hello Pierrev,

We apologize for the inconvenience caused, as per the description above, you are not able to use the Adobe ExportPDF service, is that correct?

I have checked the record with your current Adobe ID and found that Adobe ExportPDF subscription is canceled and inactive. But you are also subscribed to Adobe PDFPack services, however, there is a billing issue with Adobe PDFPack services.

We are not able to charge for the services through the card which you have updated in the account, as the charges are not getting authorized by your bank.

To check the details, please refer to Manage your Creative Cloud membership

For the billing issue, please contact the Adobe support team through Contact Customer Care

I have also shared the direct contact number of Adobe support via private message, please check your email inbox.

For troubleshooting related to Document Cloud services, you may refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

Feel free to update this discussion for any further assistance.

Regards,

Anand Sri.

AkanchhaS8194121
AkanchhaS8194121
Legend
March 12, 2018

Hi Pierrev,

On the basis of the information shared above, we have checked your account details. There seems to be some problem with the subscription payment.

As its a billing concern, so we request you to contact to the customer care billing team via chat support. Contact Customer Care to get the the subscription up and running.

Let us know if it still doesn't work.

Regards,

Akanchha

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