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noelles39467929
noelles39467929
Participant
January 9, 2018
Answered

Unable to combine 2pdfs "Could Not Complete your request (400)" error.

I am trying to combine two PDFs and it says "Could Not Complete your request (400)." This has never happened before and we combine files all the time

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AkanchhaS8194121
AkanchhaS8194121Correct answer
Legend
January 10, 2018

Hi Noelles,

Could you share the exact workflow of converting files? Is it the through online via- https://cloud.acrobat.com/exportpdf ?

You may check certain things to understand, what exactly causing the problem.

Check the file size of both documents it should be more than 100MB

As Combine files feature of Adobe PDF Pack service can be accessed online, try clearing the chase and cookies of the web browser first. Or check with a different web browser.

Let us know if it still doesn't help.

Regards,

Akanchha

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3 replies

wendyr97879745
wendyr97879745
Participant
April 24, 2018

Im experiencing the same issue. Ive already tried clearing all the history and cookies. What else can I try?

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AkanchhaS8194121
AkanchhaS8194121
Legend
April 25, 2018

Hi Wendyr,

Are you receiving the similar error "Could Not Complete your request (400)" as mentioned in this discussion or is it something else?

If its a same error, then you may check with a different web browser to see if it works.

Also, are you able to complete the conversion through the desktop application "Adobe Reader DC"?

If its giving any other error such as "Conversion Failure" then, there was an intermittent issue going on with the Document Cloud website while accessing the services. Which has affected few users and impacted their services (Exporting, Creating and Combining) which was resulting an error "Conversion Failure"

This issue has now been rectified and the services are up and running fine.We request you to check back whether it has resolved at your end or not.

Please do let us know if you are still experiencing the same problem, and if you have managed to find the solution for this problem then please do share your findings.

You can refer to the similar discussion for the same- Re: Conversion Failure

Regards,

Akanchha

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AkanchhaS8194121
AkanchhaS8194121Correct answer
Legend
January 10, 2018

Hi Noelles,

Could you share the exact workflow of converting files? Is it the through online via- https://cloud.acrobat.com/exportpdf ?

You may check certain things to understand, what exactly causing the problem.

Check the file size of both documents it should be more than 100MB

As Combine files feature of Adobe PDF Pack service can be accessed online, try clearing the chase and cookies of the web browser first. Or check with a different web browser.

Let us know if it still doesn't help.

Regards,

Akanchha

Translate
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