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cameron_ol
Participant
July 8, 2020
Question

Unable to Combine PDF files - Unsupported File

  • July 8, 2020
  • 1 reply
  • 1035 views

Hello, I am having an issue with the Online Adobe acrobat combine tool.

I have signed in to my account and tried to upload files to combine, and since yesterday I am getting an Unsupported File error.

 

I receive this error weather I am on my laptop or my work computer. One is running windows 10 the other is running Windows 8.

 

I think this is a server side issue. 

 

I have spoken to adobe support and they have asked me to relogin, change location of the pdf file before uploading, following the instructions of "helpx.adobe.com/in/document-cloud/help/using-pdfpack.html". Nothing is working.

 

I have used this service for the past 2 years with no issue.

This topic has been closed for replies.

1 reply

AkanchhaS8194121
AkanchhaS8194121
Legend
July 17, 2020

Hey there,

 

Sorry to hear about the trouble caused.

Looking at the description given above, I did test the same at our end. The Combine files process did work smoothly, without giving any error. Which means, there's nothing wrong with the server.

 

To see what's causing trouble in your case, please try the following steps:

1- Try a different set of files and combine them.

2- It could be a possibility that any one of the files (you are trying to combine) is either restricted or throwing error.

3- What is the total number of files you are combine? You can have upto 20 only.

4- Try logging in with a different web browser.

 

Thanks,

Akanchha

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