Unable to connect to Document Cloud

Forum|Forum|9 years ago
October 7, 2016
1 reply
1814 views

Currently having trouble accessing Document Cloud via my browser and Acrobat Reader DC.

Chrome - This site can’t be reached cloud.acrobat.com took too long to respond. Try: Checking the connection Checking the proxy and the firewall Running Windows Network Diagnostics ERR_CONNECTION_TIMED_OUT

AR DC - No Internet Connection

Any thoughts? Only just noticed this problem on my desktop.

Acrobat.com Cloud Storage

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Correct answer Robbie.Garrett

Problem seems to have resolved. I am wondering if it's an IP issue? As my phone was working on 4G. I've had it before with my ISP that they re-use IP addresses that can sometimes be banned. Would this cause this issue?

Robbie

Adorobat

Community Manager

Hi Robbie.Garrett ,

Try to follow the steps given in the following link:

Can't connect to Adobe.com online service

Could you please let me know if you are able to access other websites on the Internet?

R

Robbie.GarrettAuthorCorrect answer

Participant

Problem seems to have resolved. I am wondering if it's an IP issue? As my phone was working on 4G. I've had it before with my ISP that they re-use IP addresses that can sometimes be banned. Would this cause this issue?

Robbie

Adorobat

Community Manager

Hi Robbie.Garrett

I am not sure about the setup your ISP follows, but yes, this might be the main cause besides other. IP address banning can be implemented on ISP level or above that, and, when this is done, the server in question blocks your IP address from accessing the Internet.

Let me know if you have further questions.

Thank You!

Shivam

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