Skip to main content
Robbie.Garrett
Participant
Oct 7, 2016 10:34 PM UTC
Answered

Unable to connect to Document Cloud

Currently having trouble accessing Document Cloud via my browser and Acrobat Reader DC.

Chrome - This site can’t be reached cloud.acrobat.com took too long to respond. Try: Checking the connection Checking the proxy and the firewall Running Windows Network Diagnostics ERR_CONNECTION_TIMED_OUT

AR DC - No Internet Connection

Any thoughts? Only just noticed this problem on my desktop.

This topic is closed to new replies. Start a new post to keep the conversation going.
Robbie.GarrettCorrect answer
Participant
Oct 8, 2016 7:30 PM UTC

Problem seems to have resolved.  I am wondering if it's an IP issue? As my phone was working on 4G.  I've had it before with my ISP that they re-use IP addresses that can sometimes be banned. Would this cause this issue?

Robbie

View reply

3 replies

Adorobat
Adorobat
Participating Frequently
Oct 8, 2016 6:25 AM UTC

Hi Robbie.Garrett ,

Try to follow the steps given in the following link:

Can't connect to Adobe.com online service

Could you please let me know if you are able to access other websites on the Internet?

Translate
    Robbie.GarrettAuthorCorrect answer
    Participant
    Oct 8, 2016 7:30 PM UTC

    Problem seems to have resolved.  I am wondering if it's an IP issue? As my phone was working on 4G.  I've had it before with my ISP that they re-use IP addresses that can sometimes be banned. Would this cause this issue?

    Robbie

    Translate
    Adorobat
    Adorobat
    Participating Frequently
    Oct 9, 2016 2:49 PM UTC

    Hi Robbie.Garrett

    I am not sure about the setup your ISP follows, but yes, this might be the main cause besides other. IP address banning can be implemented on ISP level or above that, and, when this is done, the server in question blocks your IP address from accessing the Internet.

    Let me know if you have further questions.

    Thank You!

    Shivam

    Translate
      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices