Unable to convert a password protected PDF

Forum|Forum|7 years ago
May 20, 2018
1 reply
3082 views

I have a PDF File that is a Bank Statement. It is password protected and I have the password and I can open the file.

It is 400 pages. I want to convert to Excel so I have to buy your Export PDF licence and I have to buy an annual Subscription.

I buy the subscription and then the file wont convert because it is password protected! I have snapped the message below.

Now I see that I cannot convert the file because I did not password protect the document and the document is encrypted despite me having the password!

I bought an annual subscription minutes ago and I cant convert the file I bought the subscription for!

Please give me a refund. I will now go to the bank and get them to give me the data instead.

This topic has been closed for replies.

Correct answer John T Smith

To Cancel https://helpx.adobe.com/creative-cloud/help/cancel-membership.html

-or reply #1 in https://forums.adobe.com/thread/2023066 - includes Mon-Fri Chat link

John T Smith

Correct answer

Community Expert

To Cancel https://helpx.adobe.com/creative-cloud/help/cancel-membership.html

-or reply #1 in https://forums.adobe.com/thread/2023066 - includes Mon-Fri Chat link

johnwhyfkmeroundAuthor

Participant

Hi John,

Thank you for the advice.

I know I can cancel the membership but I also want a refund because the product did not do what I needed it to do when I bought the subscription.

I bought an annual subscription so that I could convert a PDF only to discover that it cannot convert a password protected PDF even though I have the password.

Therefore, the product is not fit for purpose and I want a refund.

How do I get a refund?

Regards

John

Sent from my iPad

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